The problem: your busiest days are when you miss the most calls
The first real heat wave of summer, or the first cold snap of winter, every HVAC company in Gwinnett gets slammed at once. Those are the days you’re running call to call and can’t pick up. They’re also the days customers have the least patience. If your line goes to voicemail, they call the next company on Google.
What I set up for HVAC companies
A website that makes calling easy. Your number is front and center and pinned on phones. Repair, replacement, maintenance plans and indoor air quality each get a clear section, so customers and Google both know what you do.
Your Google Business Profile, cleaned up. Correct hours, service area, categories and photos, plus an easy way for customers to leave you a review. Reviews matter a lot when a homeowner is choosing who gets a $10,000 system replacement.
Missed-call text-back (Never Miss a Job plan). When you can’t answer, the caller gets a text from your business within seconds: “Hi, this is AeroComfort. Sorry we missed you, we’re on a call. Is your system not cooling or not heating?” That keeps the customer talking to you instead of calling around. You keep your same number.
A monthly call report. Calls in, calls missed, calls saved by text-back, so you can see what peak season really looks like.
Built for how HVAC works
- Seasonal rush ready. Text-back works the same whether you get 5 calls a day or 50.
- Maintenance plans. A clear page for your tune-up or service agreement program helps turn one-time repairs into recurring customers.
- Financing. If you offer financing on new systems, I’ll make it easy to find. It’s often what gets a replacement job signed.
- Changes by text. Seasonal specials, new equipment brands, updated prices: text me and I handle it.
What it costs
The Get Found plan is $150/month. The Never Miss a Job plan is $260/month and adds missed-call text-back, call tracking and the monthly report. Missed-call text-back is rolling out now. My first 5 founding clients pay $150/month, and the Never Miss a Job features are added at no extra cost as they launch.
You choose: $0 setup with a 6-month minimum, or $300 setup and cancel anytime. You always own your domain.
One saved replacement lead in July covers the plan for a long time.